BACK TO HOME

Returns & Refunds

Hassle-Free Returns Within 30 Days

Return Policy Overview

We want you to love your purchase. If you're not completely satisfied, you can return most items within 30 days of delivery for a full refund or exchange.

How to Return an Item

Contact Us

Message us on WhatsApp at +92 305 722 1232 with your order ID and reason for return.

Get Approval

Our team will review your request and provide return instructions within 24 hours.

Pack the Item

Place the item in its original packaging with all tags attached. Make sure it's unused and in original condition.

Ship or Hand Over

We'll arrange a pickup from your address, or you can drop it off at our designated location.

Get Your Refund

Once we receive and inspect the item, your refund will be processed within 5-7 business days.

Return Conditions

✅ Eligible for Return

  • Items within 30 days of delivery
  • Unused and unworn items
  • Original packaging intact
  • All tags attached
  • Proof of purchase available

❌ Not Eligible for Return

  • Items worn, washed, or altered
  • Items without original packaging
  • Items without tags
  • Items purchased on sale (final sale)
  • Gift cards

Refund Methods

Refunds are issued based on your original payment method:

  • Cash on Delivery: Refund via JazzCash, EasyPaisa, or bank transfer
  • JazzCash/EasyPaisa: Refund to the same mobile account
  • Bank Transfer: Refund to the same bank account
  • Card Payment: Refund to the same card (5-10 business days)

Exchanges

Want a different size or color? We're happy to exchange your item. Simply mention the desired replacement when you contact us for the return.

  • Exchanges are subject to stock availability
  • If the new item costs more, you'll need to pay the difference
  • If the new item costs less, we'll refund the difference

Damaged or Wrong Items

If you received a damaged, defective, or wrong item:

  • Contact us within 48 hours of delivery
  • Take photos of the issue
  • We'll arrange an immediate replacement or full refund
  • No return shipping cost for damaged/wrong items

Return Shipping

For standard returns (change of mind), return shipping costs are borne by the customer. For damaged or wrong items, we cover all shipping costs.

Need Help?

For return inquiries, contact us: